We want you to be completely satisfied with your purchase at Zavi Expose. If you are not fully happy with your order, our Returns and Refunds Policy outlines your options.
1. Eligibility for Returns
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Products may be returned within 7–14 days from the date of delivery.
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To be eligible for a return, items must be:
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Unused and in the same condition as received.
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In the original packaging with all accessories, manuals, and warranty cards included.
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Accompanied by the receipt or proof of purchase.
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2. Non-Returnable Items
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Customized or special-order products.
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Items marked as final sale.
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Products showing signs of misuse, damage, or tampering.
3. Return Process
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Contact our Customer Support team at [email protected] with your order details and reason for return.
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Our team will guide you through the return authorization process.
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Ship the item back to us using the method specified by our support team.
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Once the item is received and inspected, we will notify you of the status of your return.
4. Refunds
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Approved refunds will be processed using the same non-electronic method of payment used at the time of purchase.
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Refund processing times may vary depending on your payment method.
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Shipping charges are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
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We only replace items if they are defective or damaged upon delivery.
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For exchanges, contact us within the return period to arrange a replacement.
6. Damaged or Defective Products
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If you receive a damaged or defective item, report it to us within 48 hours of delivery.
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Please provide photographs and details so we can assist with a replacement or refund.
7. Contact Us
If you have questions about our Returns and Refunds Policy, please contact us:
Zavi Expose
Customer Support: [email protected]